Politique d’expédition

Order processing

Orders are normally prepared within one to three business days, excluding weekends and statutory holidays. Processing may take longer during product launches, promotions and holidays.

Shipping within Canada

We ship to Canadian addresses using Canada Post or another appropriate carrier. Available shipping methods, rates and estimated delivery periods are displayed during checkout. Delivery estimates begin after the carrier receives the parcel and are not guaranteed. Weather, holidays, remote destinations and carrier disruptions may cause delays.

Local pickup

Local pickup is available in Brossard, Quebec. Please wait for the Ready for pickup confirmation before collecting your order. Pickup instructions will be provided separately. Orders should be collected within seven days after the pickup notification. Contact us if you require additional time.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after shipment. Additional shipping charges may apply when a parcel is returned because the address supplied was incomplete or incorrect.

Tracking and delivery issues

Where tracking is available, the tracking information will be sent by email. If your parcel is delayed, lost or arrives damaged, contact us with your order number. We will review the matter with the carrier and assist you in accordance with applicable law.