General Questions Here
Yes. Authenticity is very important to OUSIA SKIN. We source our products from selected wholesale suppliers and distributors, and some of our Korean skincare products are obtained directly from Korea. We do not knowingly sell counterfeit products
We offer authentic K-beauty, OUSIA SKIN body-care products and other carefully curated skincare and body-care brands.
We are based in Brossard, Quebec. Local pickup is available after you receive confirmation that your order is ready.
Yes. We ship to Canadian addresses. Available delivery options and charges are displayed during checkout.
Orders are normally prepared within one to three business days. Processing may take longer during launches, promotions and holidays.
When tracked shipping is selected, you will receive an email containing the tracking information after the carrier accepts the parcel.
We can provide general product information and help you compare available options. Our recommendations do not replace advice from a physician or dermatologist.
Read the complete label and perform a patch test before regular use. Stop using the product if irritation occurs and seek professional advice if necessary.
Contact us as quickly as possible. We will try to accommodate your request, but an order cannot normally be changed after it has been processed or shipped. Your rights under applicable consumer-protection
legislation remain unaffected.
For health and hygiene reasons, opened, used or unsealed cosmetics cannot normally be returned unless they are defective, damaged or incorrect.
All prices are displayed in Canadian dollars unless otherwise stated. Applicable taxes are calculated during checkout.